Policies and Shipping
We stand behind everything we sell. We carefully select the brands we sell for the highest quality. We also carefully tune and prepare the bikes to prevent any problems when they are ready to roll. Please read "Returns" below for more information.
Shipping options are available for most apparel and accessory items. Orders typically ship within three business days of being placed.
Due to our dealer agreements, some bikes may not be eligible for shipping.
|Order Amount||Standard Shipping||In-Store Pickup|
|$101 or more||Free||Free|
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one to three business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
At the time of pick-up we will photo copy your Drivers License and will need to see the card used to make the purchase to check the last four digits.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
We are a small, local shop trying to make it in an online, free returns world. We have a "no return" policy on bikes test ridden and sold from our store.
Our sales staff provides a zero pressure sales environment rarely found these days. We gladly expend any reasonable amount of time and effort to assist the customer in making the right bike choice. If we have any reservations about your prospective purchase you have our promise that we'll speak up. In view of this we cannot accept the return of a bike beyond what may be stipulated in the specific manufacturer's warranty.
If there’s a problem with a bike that you purchased from us, let us know right away. We will promptly address any issues that can be serviced of fixed.
----Parts and Accessories----
We will refund the original purchase amount within 30 days of your purchase for items that are defective or incorrect. Merchandise returned that appears used may be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!